Terms of Sales | Return Policy
Applies to Home Theater Seats, Sectionals, and Home Theater Accessories.
We accept Visa, MasterCard, American Express, PayPal and Bank Transfers (Call for account information).
Do you have a store?
Yes we have a showroom at: 1193 North Service Rd West, Unit C7 Oakville, Ontario L6M 2V8
Please see Warranty page.
We aim to keep pricing as accurately as possible but sometimes errors do occur. We reserve the right to cancel any orders that have the wrong price.
Shipping and Delivery
Valenciatheaterseating.com ships anywhere in Canada. We offer both threshold delivery, curbside delivery and white glove delivery options.
The shipping times we quote are estimates, not guarantees. We endeavour to ship out the orders as soon as they are received. Typically shipping times for curbside delivery is about 1 to 2 weeks. The typical delivery time for white glove service is 2-3 weeks.
On average, in stock standard shipment items are delivered within 7 to 12 business days from when the time it ships, not from the time it's ordered. Most deliveries are made 8AM - 5PM Monday thru Friday, depending on your local terminal service hours. Once the items are shipped you will receive an email with tracking information. When your items reach your local terminal, the delivery company will call to schedule delivery. White glove deliveries will have to be shipped to a local agent. They will call you to schedule the date and time when they will deliver your items.
Curbside Delivery – Delivery of Chairs will be to your curb side, this delivery does not include bringing products into your house.
Threshold Delivery – Delivery of the chairs will be brought to your garage or porch or first dry area of your property.
White Glove Delivery – Delivery of chairs will include bringing into the house and setting up the chairs.
PLEASE NOTE: White Glove Service is not available to all locations across Canada. Certain locations (In particular, rural areas with less access to major roads and services) may not have white glove service accessibility. Our website will not automatically determine if you are eligible. If White Glove Service is important to you, please call 1-888-533-99911and speak to a sales representative to verify whether or not you qualify for free White Glove Service before placing your order.
What if the merchandise is damaged?
CALL US WHILE THE DRIVER IS THERE IF POSSIBLE at 1-888-533-9991.1 Have the delivering driver mark on the freight bill which items were damaged or shorted. If the merchandise is damaged beyond use, we ask that you accept those items, and replacement will be issued. Keep it until we get a replacement to you or we will have someone out to repair it. In this case we will need a photo of the damaged merchandise to determine what type of repairs or parts it will need. In either case, please keep all packing that the merchandise came in. REMEMBER KEEP THE BOXES IN CASE WE NEED TO PICK UP THE ITEMS ALSO INSPECT ALL THE BOXES FOR DENTS HOLES ETC BEFORE THE DRIVER LEAVES. Any damages or shortages must be noted on the freight bill. We ask that you then call us to report the situation, and we will file a claim and order the replacements. We cannot accept reports of damages or shortages after 48 hours of receipt. For missing parts etc. please contact us by phone or email within 7 days of receipt for replacement parts.
Chairs can be ordered with custom colors and features, these orders are not refundable once ordered. All custom orders require a 50% deposit. Typical delivery times for custom orders are from 12+ weeks.
Defective merchandise is to be shipped to us at Valencia’s expense(remember package carefully so items do not get damaged) we will then replace or repair any defective items and return to you at our expense. Items that are abused or not covered under warranty will be repaired or replaced and you will be billed for the cost including shipping.
Returns must be initiated within 30 days of receipt. We can assure you that our products are of high quality, and you will be satisfied. If you simply do not like the choice you made or feel the product does not measure up to your standards, the item may be returned for a refund minus shipping costs on standard merchandise that is unaltered. Customer is responsible for return shipping. All custom ordered chairs, decor and special order items are non-returnable. Items must be returned or arrangements made to return within 7 days of receiving the merchandise and in the original shipping cartons. You must keep and use the original shipping cartons. If an item is delivered damaged, please report to us within 48 hours. All returns require an RMA number. You may acquire one by calling us at 1-(888)-533-9991. The RMA number must be clearly marked on the returned item's packaging. Anyone returning orders without authorization from us will be responsible for the cost to reship it and the return will not be accepted. So please contact us and make us aware of the problems before returning it, so that we may properly file a claim (according to procedure) with the shipping service and set up a pick up from your location.
Canceling or Changing Orders on Standard Items
Order can be cancelled within 24 hours of placing the order. Order cannot be cancelled after 24-48 as chair will have shipped.
Damaged or Incorrect Items
Incorrect merchandise will be replaced or exchanged at no charge. Your Satisfaction Comes First with us! Any items damaged in transit will be repaired to new condition or replaced. All items are inspected prior to shipment, but tiny dings can happen during shipping. Please let us know if this happens to your order, so that we may take care of it for you.
Out of Stock/Backorder Products
In some cases, items will be backordered and out of stock. You will be notified with estimated delivery time.
Most of our merchandizes are made to be assembled without tools. Some items may require light assembly. Which can be done with basic hand tools (screw driver etc.). All references to size, weight, construction and color are approximate. We are not responsible for typographical errors.
On occasion items will be discontinued without notice. In this case we will contact you with a replacement or similar product. At this time the order can be canceled without penalty.